Policy Owner: HerFleet Ltd
Review Cycle: Annually
Contact: bookings@herfleet.co.uk

1. Policy Statement

At HerFleet, we are firmly committed to upholding the principles of equality, diversity, and inclusion across all aspects of our operations. As an executiveutive private hire company, we strive to set a sector-wide example by fostering a culture where every individual is respected, valued, and empowered, regardless of background or identity.

We go beyond compliance — actively promoting diversity, challenging discrimination, and creating inclusive opportunities for those traditionally underrepresented in the private hire and transport industries.

2. Legal Responsibilities

This policy is fully aligned with UK legislation and relevant international standards, including:

• The Equality Act 2010 (UK)
• The Human Rights Act 1998
• UK Public Sector Equality Duty (applicable in relevant partnerships)
• ISO 30415:2021 — Diversity and Inclusion in Organisations
• United Nations Sustainable Development Goals
• Goal 5: Gender Equality
• Goal 10: Reduced Inequalities

HerFleet acknowledges and upholds the nine protected characteristics under the 

Equality Act 2010:
Age
Disability
Gender reassignment
Marriage and civil partnership
Pregnancy and maternity
Race (including colour, nationality, ethnic or national origin)
Religion or belief
Sex
Sexual orientation

We are committed to preventing and addressing all forms of direct or indirect discrimination, harassment, victimisation, and inequity in service delivery and employment.

3. Scope of the Policy

This policy applies to all individuals and stakeholders involved in or representing HerFleet, including:

Self-employed and employed HerFleet drivers
Customers and passengers
Internal management and administrative staff
Future employees, volunteers, or trainees
Third-party suppliers, service providers, and subcontractors

4. Our Commitments

HerFleet pledges to:

Ensure all recruitment, engagement, and partnership practices are fair, objective, and free from bias

Maintain a safe, inclusive, and respectful working environment for all team members

Promote equal access to opportunities in recruitment, on boarding, training, and professional development

Offer flexible working options that support carers, parents, and individuals with varying needs

Actively encourage the participation of women, non-binary individuals, and underrepresented communities in the private hire sector

Deliver services that are inclusive, dignified, and responsive to the needs of:

People with disabilities
LGBTQ+ individuals
Women and children
Older passengers and vulnerable adults
Require that all HerFleet drivers are:
Fully licensed and enhanced DBS certified
Trained in inclusive customer service, safeguarding, and equality awareness

5. Accountability and Implementation

All HerFleet team members and drivers are individually accountable for upholding this policy in their daily conduct and professional duties.
Any breach of this policy will be investigated and may result in disciplinary action or removal from the HerFleet platform.

6. Monitoring and Review

This policy is reviewed annually to ensure continued compliance, effectiveness, and alignment with best practice standards. Feedback from internal and external stakeholders is welcomed to inform improvements and refinements.

7. Contact & Reporting Concerns

For any queries related to this policy or to report a concern in confidence, please contact:

bookings@herfleet.co.uk
07740 548006

All concerns will be managed confidentially, fairly, and with appropriate action in line with this policy.

8. Statement of Inclusion

HerFleet is dedicated to building an executive private hire service that is inclusive, representative, and accessible to all. We warmly welcome people of all genders, identities, and backgrounds — including those who identify as men, women, non-binary, trans, or prefer not to specify.

As a female-led business, we are proud to champion equity and lead meaningful change in the transport sector not only for our clients but for our growing network of drivers and partners.