Equality, Diversity & Inclusion Policy

Policy Owner: HerFleet Ltd
Review Cycle: Annually
Contact: bookings@herfleet.co.uk

1. Policy Statement

At HerFleet, we are firmly committed to upholding the principles of equality, diversity, and inclusion across every aspect of our operations. As an executive private hire company, we aim to set a sector-wide example by fostering a culture where every individual is respected, valued, and empowered—regardless of background or identity.

We go beyond compliance by actively promoting diversity, challenging discrimination, and creating inclusive opportunities for those traditionally underrepresented in the private hire and transport industries.

2. Legal Responsibilities

This policy aligns fully with UK legislation and relevant international standards, including:

• The Equality Act 2010 (UK)
• The Human Rights Act 1998
• UK Public Sector Equality Duty (applicable in relevant partnerships)
• ISO 30415:2021 – Diversity and Inclusion in Organisations

United Nations Sustainable Development Goals:

• Goal 5: Gender Equality
• Goal 10: Reduced Inequalities

HerFleet acknowledges and upholds the nine protected characteristics under the Equality Act 2010:

• Age
• Disability
• Gender reassignment
• Marriage and civil partnership
• Pregnancy and maternity
• Race (including colour, nationality, ethnic or national origin)
• Religion or belief
• Sex
• Sexual orientation

We are committed to preventing and addressing all forms of direct or indirect discrimination, harassment, victimisation, and inequity in both service delivery and employment.

3. Scope of the Policy

This policy applies to all individuals and stakeholders involved in or representing HerFleet, including:

• Self-employed and employed HerFleet drivers
• Customers and passengers
• Internal management and administrative staff
• Future employees, volunteers, or trainees
• Third-party suppliers, service providers, and subcontractors

4. Our Commitments

HerFleet pledges to:

• Ensure all recruitment, engagement, and partnership practices are fair, objective, and free from bias
• Maintain a safe, inclusive, and respectful working environment for all team members
• Promote equal access to opportunities in recruitment, onboarding, training, and professional development
• Offer flexible working options that support carers, parents, and individuals with varying needs
• Actively encourage the participation of women, non-binary individuals, and underrepresented communities in the private hire sector

Deliver services that are inclusive, dignified, and responsive to the needs of:

• People with disabilities
• LGBTQ+ individuals
• Women and children
• Older passengers and vulnerable adults

HerFleet also requires that all drivers are:

• Fully licensed and enhanced DBS certified
• Trained in inclusive customer service, safeguarding, and equality awareness

5. Accountability and Implementation

All HerFleet team members and drivers are individually responsible for upholding this policy in their daily conduct and professional duties.
Any breach of this policy will be investigated and may result in disciplinary action or removal from the HerFleet platform.

6. Monitoring and Review

This policy is reviewed annually to ensure ongoing compliance, effectiveness, and alignment with best practice standards. Feedback from internal and external stakeholders is welcomed to inform future improvements.

7. Contact & Reporting Concerns

For any queries related to this policy or to report a concern in confidence, please contact:

Email: bookings@herfleet.co.uk
Telephone: 07740 548006

All concerns will be handled confidentially, fairly, and with appropriate action, in line with this policy.

8. Statement of Inclusion

HerFleet is dedicated to building an executive private hire service that is inclusive, representative, and accessible to all. We warmly welcome individuals of all genders, identities, and backgrounds.

We are proud to champion equality and drive meaningful change within the transport sector — not only for our clients, but for our growing network of male and female drivers, partners, and service collaborators.